Privacy Policy

Last Updated: June 28, 2026

Xibo Floral ("we", "us", "our") respects your privacy. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following types of personal information when you visit our website, submit an inquiry, or place an order:

Contact Information: Name, email address, phone number, company name, job title.
Order Information: Billing address, shipping address, product details, order history.
Technical Data: IP address, browser type, device information, operating system.
Usage Data: Pages visited, time spent, links clicked, referring website.
Cookies: We use cookies to enhance your browsing experience. See our Cookie Policy for details.

2. How We Use Your Information

We use your personal information for the following purposes:

To process and fulfill your orders and inquiries.
To communicate with you about your orders, inquiries, or requests.
To send you product updates, promotional materials, and newsletters (only with your explicit consent).
To improve our website, products, and services based on your feedback and usage patterns.
To comply with legal obligations and regulatory requirements.
To prevent fraud and ensure the security of our website.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal information based on the following legal grounds:

Contractual Necessity: To fulfill your orders and provide the services you request.
Legitimate Interests: To improve our services, prevent fraud, and communicate with you.
Consent: For marketing communications and non-essential cookies, we will obtain your explicit consent.
Legal Obligation: To comply with applicable laws and regulations.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

Service Providers: Shipping companies, payment processors, IT service providers, and marketing platforms that help us operate our business.
Legal Authorities: When required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal obligations.
Right to Restriction: Request restriction of processing your data.
Right to Data Portability: Request transfer of your data to another service provider.
Right to Object: Object to processing of your data for marketing purposes.
Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.
Right to Opt-Out (CCPA): California residents have the right to opt-out of the sale of their personal information.

To exercise any of these rights, please contact us at: xibofloral@outlook.com

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

SSL/TLS encryption (HTTPS) for all data transmission.
Secure servers and firewalls.
Access controls and restricted employee access.
Regular security assessments and updates.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Generally, we retain:

Order and inquiry data: Up to 7 years for tax and accounting purposes.
Marketing data: Until you withdraw your consent or unsubscribe.
Technical data: Up to 26 months for analytics purposes.

8. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential Cookies: Necessary for website functionality.
Analytics Cookies: To understand how visitors interact with our site (e.g., Google Analytics).
Marketing Cookies: To deliver relevant advertisements (e.g., Google Ads, Facebook Pixel).

You can manage your cookie preferences through your browser settings or our cookie consent banner.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

10. International Data Transfers

Your personal information may be transferred to and processed in countries outside your country of residence, including China. We ensure appropriate safeguards are in place for such transfers, such as standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Xibo Floral
Email: xibofloral@outlook.com
Phone: 86-18239135968
Address: Yingtaogou, Erqi District, Zhengzhou City, Henan Province, China

Related Policies: Terms of Service | Shipping Policy | Return & Refund Policy | Cookie Policy

This Privacy Policy complies with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).