Frequently Asked Questions
Everything you need to know about our artificial flower products, from order minimums to shipping.
Can't find your answer? Contact our team →
We understand that trial orders are important. Our MOQ is flexible depending on the product type:
- Flower Walls & Arches: MOQ starts at 2 pieces per design.
- Flower Balls, Garlands & Bouquets: MOQ starts at 10 pieces per color/size.
- Custom OEM/ODM orders: MOQ is negotiable – contact us to discuss your project.
For larger bulk orders, we offer better pricing. Request a quote →
Yes, absolutely. We offer sample services for all our artificial flower products.
- Standard samples: Available for existing designs. Sample fee applies, refundable with bulk order.
- Custom samples: For OEM/ODM orders, we create samples based on your specifications. Lead time is 7-10 days.
- Sample shipping: We ship samples via DHL/FedEx (3-5 days worldwide).
We can also arrange a video call to show you samples in real time. Request samples now →
Our standard lead times depend on order size and customization requirements:
- In-stock products: 3-5 business days for packing and dispatch.
- Custom / OEM orders: 15-25 business days after sample approval.
- Large bulk orders (500+ pieces): 30-40 business days.
We always give you an exact production schedule before you place the order. Check lead time for your order →
We use high-quality materials to ensure realistic appearance and long-lasting durability:
- Flowers: Premium PE (polyethylene) and silk fabrics – UV-resistant for outdoor use.
- Stems & frames: Flexible wire with plastic coating (rust-proof).
- Bases for flower walls & arches: Sturdy wooden or metal frames, powder-coated for weather resistance.
All materials are non-toxic, fire-retardant, and REACH compliant for international safety standards.
Yes, full customization is our specialty. We are an OEM/ODM manufacturer.
- Colors: Any Pantone color match available.
- Sizes & shapes: We can scale designs up/down and modify shapes (square, U-shape, heart, moon, custom silhouettes).
- Packaging: Custom labels, boxes, and branded tags available for wholesale orders.
Send us your design brief or reference photos – we'll turn them into reality. Start your custom project →
We ship worldwide via multiple options. You choose what fits your timeline and budget:
- Express (DHL / FedEx / UPS): 3-5 business days – best for samples and urgent orders.
- Air freight: 7-10 business days – ideal for medium-sized orders.
- Sea freight (LCL / FCL): 20-40 business days – most cost-effective for bulk orders.
We provide exact shipping quotes based on weight, volume, and destination. Get a shipping estimate →
We offer flexible payment options for our wholesale and custom clients:
- Sample orders: 100% upfront via PayPal or wire transfer.
- Bulk / Custom orders: 30% deposit to start production, 70% balance before shipment.
- Established partners: Negotiable terms available for long-term cooperation.
We also accept L/C for large orders. All payment details are provided in our proforma invoice.
Absolutely. We take quality control very seriously and provide full documentation:
- ISO 9001:2015 certified factory.
- SGS & REACH compliance certificates available upon request.
- Bulk orders: We provide pre-shipment inspection reports (with photos/videos) and can arrange third-party inspection (SGS/BV) at your cost.
Transparency is our policy – we're happy to share any documentation you need. Request certificates →
Still Have Questions?
Our team is ready to help. Reach out to us and we'll respond within 24 hours.
Contact Us Directly →Or email us at: xibofloral@outlook.com